Return and Refund Policy

Last Updated: October 7, 2026

Thank you for shopping at dcart.pk. We want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

1. Return Window

You have 14 calendar days from the date of delivery to initiate a return request. After 14 days, we unfortunately cannot offer you a refund or return.

2. Eligibility and Product Condition

We accept returns for both defective and non-defective products (such as buyer’s remorse). To be eligible for a return, your item must meet the following conditions:

• The item must be in New or Slightly Used condition.
• It must be in the original packaging with all tags and labels attached.
• You must have the receipt or proof of purchase.

Note: We do not currently accept exchanges.

3. Return Methods and Shipping Costs

You can return your items using any of the following methods:

• In-store: Bring the item to our physical location.
• By Mail: Ship the item back to our return address.

Return Shipping Fees: The customer is responsible for all shipping costs associated with returning the item. Shipping costs are non-refundable.

4. Restocking Fees

We do not charge any restocking fees for returned items.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method (or via bank transfer for Cash on Delivery orders). Refunds are processed within 3 business days after we receive the item.